Help Search
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How do I cancel a paid subscription?
Unsubscribing from Gold or Privacy Plus is quick and easy. To unsubscribe: Open the drop-down menu in the top-right and select 'Account settings'. Select the 'Account settings' tab. Choose the option to cancel yo...
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Messages
Messaging someone you're interested in is a great way to connect. Your email address isn't shared with the sender or receiver. Messages are private and can only be accessed by the sender, receiver and our Support team (in line with Tr...
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Why has my card been charged?
Gold and Privacy Plus memberships are subscriptions, charged monthly, after your initial subscription period. Your Gold or Privacy Plus subscription can be cancelled at any time. Check your next payment Open the drop...
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Why can't I send a message?
To send the first message, you'll need either a Gold subscription or a Message pack. All members can reply to messages received. The conversation can continue so long as one member is Gold, or has a message pack. You may not be able to...
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Gold
Gold members can: send unlimited messages, smiles, winks, hugs, kisses and roses view all of a member's public photos appear first in search results use the Do We Match? feature on profiles Use the Who's Viewed Me...
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Privacy Plus
Privacy Plus empowers you to be in control of your privacy on the site. You can be more selective about who can see your profile and contact you. Gold members have Privacy Plus included. For Basic members, Privacy Plus is $4.95 per mon...
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Privacy & email settings
Privacy settings Choose who can view your profile and photos, and where we show your profile. To change your privacy settings: Open the drop-down menu in the top-right and select 'Account settings'. ...
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